Privacy notice

If you are happy for your data to be extracted and used for the purposes described in this privacy notice, you do not need to do anything. If you have any concerns about how your data is shared, then please contact Mrs Caroline Overton at the Bristol Women's Clinic Ltd.

How to contact us

If you want to request information about our privacy policy you can email us at office@bristolwomensclinic.org.uk or write to:

Mrs Caroline Overton
The Bristol Women's Clinic Ltd.
Nuffield Health Chesterfield Hospital
3 Clifton Hill
Bristol BS8 1BN

How we use your personal information

Mrs Overton and the Bristol Women's Clinic Ltd provide you with healthcare, and have to maintain records about your health and any treatment or care you have received previously for example NHS Hospital Trust, GP surgery, Accident & Emergency etc. in order to help provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both and Mrs Overton and the Bristol Women's Clinic Ltd use a combination of working practices and technology to ensure that your information is kept confidential and secure.

Your records may include the following information;

Details about you, such as your address, carer, legal representative, emergency contact details and any contact you have had with Mrs Overton and the Bristol Women's Clinic Ltd, such as

  • Appointments, clinic visits, emergency appointments, emails etc
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as laboratory tests, x-rays etc
  • Relevant information from other health professionals, relatives or carers.

To ensure you receive the best possible care, your records are used to facilitate the care you receive, Information held about you may be used to help protect the health of the public. Information may be used for clinical audit to monitor the quality of the service provided.' Some of this information will be held nationally and used for statistical purposes. Where this is done, strict measures are taken to ensure that individual patient cannot be identified. If your information is requested for research purposes, Mrs Overton and the Bristol Women's Clinic Ltd will always gain your consent before releasing the information for this purpose.

Change of details

It is important that you inform Mrs Caroline Overton and the Bristol Women's Clinic Ltd if any of your details such as your name or address have changed or if any of your details such as your date birth is incorrect, so that this can be updated. You have a responsibility to inform us of any changes so our records for you are accurate and up-to-date.

How do we maintain the confidentiality of your records?

Mrs Overton and the Bristol Women's Clinic Ltd are committed to protecting your privacy and will only use information collected lawfully in accordance with the

  • General Data Protection Regulations 2018
  • Data protection act 1998
  • Human rights act 1998
  • Common law duty of confidentiality
  • Health and social care act 2012
  • NHS code of confidentiality, information security and record management. 'Information; to share or not to share review

Mrs Overton and every member of staff who works for the Bristol Women's Clinic Ltd have a legal obligation to keep information about you confidential.

This privacy notice tells you what to expect when we collect your personal information. You do not have to give any information to use our website. You may choose to give information if you contact us.

Disclosure of personal information

We will only use or pass on information about you to others involved in your care if they have a genuine need for it.' We will not disclose your information to any third party without your permission unless there are exceptional circumstances i.e. life or death situations, where the law requires information to be passed on and/or in accordance with the new information sharing principle following Dame Fiona Caldicott's information sharing review (information to share or not to share) where 'The duty to share information can be as important as the duty to protect patient confidentiality.' This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

Who are our partner organisations?

We may also have to share your information, subject to strict agreement on how it will be used, with the following organisations;

  • NHS trusts/Foundation trusts, GPs
  • NHS commissioning support units
  • Independent Contractors such as dentists, opticians, pharmacists
  • Other private sector providers
  • Voluntary sector providers
  • Ambulance trusts
  • Clinical commissioning groups
  • Social care services
  • Health and social care information centre
  • Local authorities
  • Education services
  • Fire and rescue services
  • Police and judicial services
  • Other data processors

If your data will be shared, you will be informed and in some cases asked to explicitly consent for this to happen when this is required.

Bristol Women's Clinic Ltd may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Your rights and access to your personal information

You have a right under the data protection act 1998 to request access to view or to obtain copies of the information held by Mrs Caroline Overton and the Bristol Women's Clinic Ltd and to have it amended should it be inaccurate.

In order to request this you need to do the following;

Your request must be made in writing to

Mrs Caroline Overton
The Bristol Women's Clinic Ltd.
Nuffield Health Chesterfield Hospital
3 Clifton Hill
Bristol BS8 1BN

We are required to respond to you within 40 days. There may be a charge to have a printed copy of the information held about you

For information from the hospital you should write directly to them.

You'll need to give adequate information for example full name, address, date of birth, NHS number and details of your request, so that your identity can be verified and your records retrieved.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by contacting us.

You can read more about these rights on the Information Commissioner's website.

People who telephone us

Telephone calls may be recorded for monitoring or quality purposes.

People who email us

We use Egress to encrypt and protect email traffic. If your email service does not support Egress, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Notification with the Information Commissioner's Office

The general data protection regulations (GDPR) requires organisations to register a notification with the Information Commissioner to describe the purposes for which we process personal and sensitive information.' This information is publicly available on the Information Commissioner's website.' Mrs Caroline Overton and the Bristol Women's Clinic Ltd are registered with the Information Commissioner's Office.

Who is the data controller?

The data controller, responsible for keeping your information secure and confidential is Mrs Caroline Overton

Website privacy policy

How we use your information

This privacy notice tells you what to expect when we collect personal information. You do not have to give any information to use our website. You may choose to give information if you contact us.

The Bristol Women's Clinic Ltd website is maintained by Interactive Design Ltd.

Visitors to our websites

When someone visits caroline-overton.co.uk we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify you. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 'If we do want to collect personally identifiable information through our website, we will tell you. We will make it clear when we collect personal information and will explain what we intend to do with it.

Important information about this website

Any health and medical information contained within this website is intended solely for the patients of this practice and should never be used as a substitute for seeking advice from your doctor.

1. Accuracy

Whilst we have made every attempt to ensure the accuracy and validity of all information provided on this website, Mrs Overton and the Bristol Women's Clinic Ltd does not accept responsibility for events arising from the use of the information provided.' Advice offered to patients, while being as accurate and complete as possible, should not be used as a substitute for a consultation with the patient and doctor.

2. Links

All links on this website are provided for information and convenience only. Mrs Overton and the Bristol Women's Clinic Ltd cannot accept responsibility for sites linked to, or for further information found there.' A link does not imply any endorsement of site; likewise not linking to a particular site does not imply lack of endorsement.' This privacy notice does not cover the links within this site linking to other website.' We encourage you to read the privacy statements on the other websites you visit.

3. Website availability

We cannot guarantee uninterrupted access to this website, or to the sites to which there are links.' We accept no responsibility for any damages arising from the loss of use of this information.

4. Medical information on the Internet

If you use the Internet for medical information then please be aware of the following points;

  • Review more than one site and attempt to obtain a valid balanced view
  • Check the authors' names and qualifications.' Anonymous information is less likely to be sourced accurately
  • Use sites that are regularly updated
  • Be aware that advertising might influence the site contents ' check for commercial sponsorship
  • Avoid online consultations and diagnoses
  • Information sourced from outside the UK might describe treatment that is not available here

5. Data collection

We collect information from users who communicate with us by the website, aggregate information on which pages users access or visit and information volunteered by the viewer (such as survey information and/or site registrations).' The information we collect is used to improve the content of our product and the quality of our service.

6. Use of cookies by us

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use the following cookies.

Universal Analytics (Google)
_ga
_gali
_gat
_gid

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Read Google's overview of privacy and safeguarding data [https://support.google.com/analytics/answer/6004245]

7. Data storage

The Bristol Women's Clinic website uses third-party vendors and hosting parties partners to provide the necessary hardware, software, networking, storage and related technology required to run the website services.

8. Disclosure

Mrs Caroline Overton and the Bristol Women's Clinic Ltd will only disclose personally identifiable information under special circumstances, such as life or death situations, when your actions violate the terms of service or where the law requires information to be passed on and/or in accordance with the new information sharing principle following Dame Fiona Caldicott's information sharing review (information to share or not to share) where 'The duty to share information can be as important as the duty to protect patient confidentiality.''

9. Changes to this policy

Mrs Caroline Overton and the Bristol women's clinic Ltd reserve the right to change this privacy policy. This privacy notice was last updated on 8 June 2018.

10. Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Complaints

Should you have any concerns about how your information is managed by the Bristol Women's Clinic Ltd, please contact Mrs Caroline Overton at the following address

The Bristol Women's Clinic,
Nuffield Health Chesterfield Hospital
3 Clifton Hill
Bristol BS8 1BN

When we receive a complaint from a person, we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant's identity to whomever the complaint is about. This is inevitable where, for example, the accuracy of a person's record is in dispute. If a complainant doesn't want information identifying him or her to be disclosed, we will try to respect that. 'However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files for up to 25 years from closure. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle. Electronic patient records (EPRs) are kept indefinitely.

If you are still unhappy following a review by Mrs Caroline Overton, you can then complain to the Information Commissioners Office.
casework@ico.org.uk
Telephone 0303 123 1113 (local rate) or 01625 545 745